Terms and Conditions

Last updated: 09/26/2024

Welcome to Dreamscape Balloon Design! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.

1. Introduction

Dreamscape Balloon Design ("Company", "we", "us", or "our") offers balloon design services for various events, including weddings, birthdays, corporate functions, and more. These Terms and Conditions govern your use of our website and the services we provide.

2. Acceptance of Terms

By using our website or placing an order, you accept and agree to be bound by these Terms and Conditions. You also agree to comply with any additional policies we publish on the site.

3. Orders and Payments

• Order Process: All orders are subject to acceptance by Dreamscape Balloon Design. We reserve the right to refuse any order at our discretion.

• Deposit: A 30% deposit is required at the time of booking to secure your event date and design. The deposit is non-refundable but may be transferred to another date or event if requested at least 7 days prior to the event.

• Delivery, Installation, and Teardown Fee: A 25% fee of the total project cost will be added to cover delivery, installation, and teardown services. This fee applies to all events and will be clearly outlined in your final invoice.

• Payment Terms: The remaining balance (after the deposit) must be paid in full at least 3 days prior to the event unless otherwise specified.

• Pricing: Prices for our services are subject to change without notice. We strive to provide accurate pricing, but errors may occur. In such cases, we reserve the right to correct the pricing before proceeding with your order.

• Cancellations: Cancellations made after the deposit is received will result in forfeiture of the deposit, as detailed in our cancellation policy.

4. Cancellation Policy

• Non-refundable Deposit: The 30% deposit paid at the time of booking is non-refundable. This secures your event date and covers the initial preparation work for your balloon design.

• Cancellations by Client:

  • If you cancel your event your deposit is non-refundable.

• Cancellations by Dreamscape Balloon Design:

  • In the unlikely event that we must cancel your booking due to unforeseen circumstances, we will refund your deposit and any other payments in full or work with you to reschedule the event at no additional cost.

• Rescheduling: If you need to reschedule your event, please contact us at least 30 days in advance. We will make every effort to accommodate your new date, but availability is not guaranteed. The non-refundable deposit will be applied to the rescheduled event if it is within 12 months of the original event date.

5. Delivery and Setup

• Delivery: We offer delivery services for our balloon designs, subject to availability and location. The 25% delivery, installation, and teardown fee will apply to cover all necessary logistics for the event.

• Setup: Our team will coordinate with you to ensure timely setup of the balloon designs at your event. It is your responsibility to provide accurate event details, including timing and location.

6. Client Responsibilities

• Event Information: It is your responsibility to provide accurate event details, including location, time, and any special requirements. Failure to provide the correct information may result in delays or cancellations, and additional fees may apply.

• Use of Balloons: Our balloon designs are intended for decorative purposes only. Dreamscape Balloon Design is not liable for any injuries or damages resulting from the misuse of balloons or associated materials.

7. Changes and Modifications

• Amendments to Orders: If you need to make changes to your order, please notify us at least 10 days before your event. We will do our best to accommodate changes, but certain adjustments may incur additional costs.

• Design Changes: We will work with you to ensure your balloon designs meet your vision. However, we reserve the right to make modifications to the design if necessary due to availability of materials or other factors.

8. Refunds and Returns

• Refund Policy: Due to the custom nature of our balloon designs, all sales are final. Refunds will only be issued in the case of a significant error on our part.

• Returns: We do not accept returns of balloon products once they have been delivered and set up at the event.

9. Liability

• Event Cancellations: Dreamscape Balloon Design is not liable for cancellations due to unforeseen circumstances such as natural disasters, accidents, or venue-related issues. We recommend event insurance for these occurrences.

• Damages: We are not responsible for any damages to the balloon designs after setup is completed and the event is underway. Balloons are fragile and susceptible to weather conditions, temperature, and sharp objects.

10. Intellectual Property

• Content: All content, images, designs, logos, and materials on our website are the property of Dreamscape Balloon Design and are protected by copyright and trademark laws. You may not use any of our intellectual property without written permission.

• Client Photos: We may request permission to use photos from your event to showcase our work. If you provide consent, these images may be displayed on our website, social media, or marketing materials.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only, and we are not responsible for the content, privacy policies, or practices of any third-party sites.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Oklahoma, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with a revised date. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Dreamscape Balloon Design

Email: Dreamscapeballoondesign@yahoo.com

Phone: (580)821-6053
Address: 10313 Glover River Dr., Yukon, OK 73099